The report, according to him couldn't be filed over the phone and only could be done in person. They stated no one turned in the jewelry and that we needed to come in and file a report. She then referred us to the security office again. More days later, we finally spoke with another hotel desk manager who said she checked the room and there was nothing in the safe. We spoke with the boss there who said they would get back to us. After more calls and messages left, over the course of days, we were referred to the security office. After numerous calls and messages left, we finally spoke with a hotel desk manager. The person we spoke with stated that he would locate the jewelry and call to give us an update. Unfortunately, we trusted the hotel to believe that we didn't have anything to worry about.

We were now two hours away from the hotel and had funeral arrangements that took presidence. We called the hotel two hours after checking out to inform them that I had forgotten my jewelry in the safe in the room. !!! HOTEL STAFF - NOT HONEST AT ALL!!! Do not take anything of value to this hotel.

My family and I stayed for a week at this hotel casino before attending my mother-in-law's funeral. I know kinda lengthy, but worth the read.

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Overall this is a beautiful location to stay. This is unfortunate for a brand new facility. The only complaint I would mention is that even though the lobby is on the 'non-smoking' side, the smell of smoke does hit you when you walk in. There are several restaurants in the attached casino, ranging from steakhouse to buffet.

The price of the room was very reasonable for a large (1000 sq. Of course we were not expecting to use the pool in January and we knew the hotel was brand new, so this was not an issue. Many of the amenities are not finished, such as the spa and pool. Our room was changed due to issues with hot water on the upper floors, which is also not unexpected. That is not unexpected in a new hotel as the staff are still new. The staff were very friendly, although check in took a little long. The casino exterior looks very much improved over the previous design as well. This brand new high rise hotel just opened two days ago, so we gave it a try. Wyndham Grand Cancun All Inclusive Resort & Villas.

Map of river spirit casino